DISCOVER INSIGHTS FROM 110 INSURANCE DECISION-MAKERS ACROSS EUROPE
Claims automation is high on the agenda for European insurers, yet most organisations are still at an early stage of maturity. The State of Claims Automation Market Study 2026 gives a fact-based view of how insurers are approaching claims automation today, what barriers they face, and where they plan to invest.
The report covers:
• Automation maturity and technology adoption across the claims lifecycle
• The gap between expected and observed benefits
• Investment and innovation priorities for the next two to three years
• The biggest barriers to scaling claims automation
• How insurers are approaching AI and generative AI in claims.
